Saturday, October 14, 2006
More than just stats
For the most part of the whole year I've been working, I had inadvertently regarded the people/applicants I came across as mere statistics that either hurt or help my performance rating. Numbers count in my line of work, especially since hiring in the
call center industry is pretty much a 24/7 deal. But I recently realized how I often failed to keep in mind that people I come across are more than just stats. They are human beings with souls and lives, which affect yet even more souls and lives as many of them have families and mouths to feed. It's no wonder I
easily got bored and burnt out with my job when all I cared about were the numbers.
However, since the recent change in my job description, I've had more opportunities to interact with people, old and new, who work in the company. The reality of having an impact on lives hit me hard. Realizing that the influence I had on people, however small, put the "daily grind" I called my job in a whole new light. Suddenly, what I did was important. It had some meaning not just as I worked for the company as an employee, but more so, as I helped people and reached out to them.
I was having a tough weekend since my lolo passed away. How timely it was when one of our new employees insisted on introducing me to her husband and kids last Monday. I felt so touched by how much she appreciated the chance I'd given her to work, considering she was one of those delinquent applicants I personally handled. As her three little children looked up at me, I felt honored that the task of interviewing and choosing people to hire had such a substantial effect that branched out to so many other lives. It's almost a sin that it took me this long to realize that, don't you think?
That's just one out of the countless instances that have served to remind me that people are never ever mere statistics.
posted by mari_elle at
12:12
